Knitting questions
HOW TO SUBMIT A QUESTION
1. USE THE FORM BELOW to submit a question about Knitting techniques, projects, patterns featured in your issues… If your question is about your subscription (delivery, payment, cancellation…), please submit your question through the Contact us page.
2. Please be aware that it may take 7-10 days to answer a question, depending on how difficult it is.
3. WE CANNOT ANSWER any questions submitted other than on this form, or if the form isn't completed correctly.
4. We do need either your subscriber no. or your full name, address, email address and telephone number.
5. PLEASE CHECK THE FAQs before emailing us as it is possible your question has already been answered.
6. Whilst we will try to answer all submissions, we cannot guarantee that your question will be answered. Your answer will be e-mailed to you and we will also post it on our Answered Questions page.
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- For subscribers starting with issues 2, 3 or 4, with your first delivery you will receive 2 issues (1 FREE) with needle case and complete Scarf Kit. For subscribers starting at issue 1, please note that you will receive issue 1 with your first delivery and with your 2nd delivery you will receive 2 issues (1 FREE) and the above gifts.
- Issue 1 comes for the special price of £0.99 (€1.50/R9.95/AU$2.95), Issue 2 at £1.99 (€3.50/19.95/AU$4.95 inc.GST) and Issue 3 onwards at £2.99 (€4.99/R34.95/AU$7.95 inc.GST).
- If you choose to pay by Direct Debit or Debit / Credit Card, you will receive your Hat Kit and Yarn travel bag (only customers from the United Kingdom and South Africa will receive the travel yarn bag) with your 2nd delivery (or with your 3rd delivery for subscribers starting with issue 1). We are not able to accept Direct Debit from ROI customers.
- With your 3rd delivery, you will receive a Knitting Tidy as a special gift. For customers starting with issue 1, this will be delivered with your 4th delivery.
- Thereafter you will receive 4 issues packed together every four weeks at the price of £2.99 (€4.99/R34.95/AU$7.95 inc.GST) per issue (free postage and packaging).
- As a subscriber, you will automatically receive binders as they become due at £5.99 (€9.50/R69.95/AU$14.95 inc.GST) each.
- Gifts are reserved for customers starting their subscription with issues 1,2,3 and 4.